TX360° Platform

Samsung SDS TX360° Customer Total eXperience Management platform presents the vision for Total eXperience management services of the future. Its key features are Total eXperience metrics management, which facilitates fast and easy collection of high-quality qualitative and quantitative customer experience data. Second, the acceleration of experience improvement tasks through ChatGPT collaboration, where collaborative AI-powered experience enhancement uses Chat-GPT based on pre-trained, designed Total eXperiential assets (that support both self-enhancement and expert-assisted enhancement). And lastly, support for accelerating the improvement of sustainable Total eXperience quality through the collection, analysis, prediction, and directional management of data from customer-journey-based Total eXperience metrics. Red Dot Award: Design Concept | Concept | Smart