One Click Booking

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Air India transforms flight booking with its one-click system powered by AI.g, a homegrown generative AI chatbot. Combining traditional visual design paradigms with an AI-driven text input paradigm, this system simplifies booking and tailors trip suggestions based on user preferences. It integrates with corporate tools for business bookings, reducing booking time by 90%, and enhancing user satisfaction while aligning with environmental commitments. Red Dot Award: Design Concept | Concept | Interaction, UI and User Experience

Red Dot

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